Privacy Policy

1. Information We Collect

We collect personal information that you provide directly to us when you use our services, make a booking, or contact us. The types of information we collect include:

• Personal Identification Information: Name, email address, phone number, and other contact details.
• Booking Information: Details of your bookings, such as trip dates, destinations, and passenger information.
• Payment Information: Payment method details and transaction information used to complete your bookings. We use Xendit as our secure payment processor with tokenization technology to process payments without storing your actual card data.

2. Information Collected Automatically

When you visit our website, we may also collect certain information automatically, including:

• Log Data: Your IP address, browser type, operating system, and pages visited on our website.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience, remember your preferences, and gather information about your interactions with our website.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To process your bookings and provide the requested services.
• To communicate with you regarding your bookings, updates, and offers.
• To improve our website, services, and customer experience.
• To send you promotional materials and marketing communications, where permitted by law.
• To analyze website usage and improve our marketing efforts using tools such as Google Analytics.
• To process payments securely using Xendit as our payment processor with tokenization technology, ensuring your card data is never stored on our servers.

4. Secure Payment Processing with Xendit Tokenization

We use Xendit as our secure payment processing partner with advanced tokenization technology to process your payments. This ensures maximum security for your payment information while maintaining seamless transaction processing. Xendit is a trusted third-party payment processor that adheres to strict security standards and PCI DSS compliance requirements.

Tokenization Technology: When you make a payment on our website, your card information is securely transmitted to Xendit and immediately converted into a secure token. This token is used for transaction processing while your actual card data is never stored on our servers or in our systems.

What we collect: We only collect payment method information necessary for transaction processing. Your actual card details are never stored on our servers — they are immediately tokenized by Xendit for secure processing.

How Xendit processes your data: Xendit securely processes your payment information using tokenization technology and handles all transaction processing. They are responsible for the security and compliance of your payment data during the transaction process. For more information on how Xendit handles your data, please refer to Xendit's Privacy Policy.

5. Data Retention for Payment Information

We retain your payment transaction records for accounting and legal purposes, but we do not store any card details on our servers due to our tokenization approach. Only transaction metadata and secure tokens are stored for processing purposes. Xendit may retain your payment information in accordance with their privacy policy and applicable regulations. Transaction records are typically retained for 7 years as required by financial regulations.

6. Analytics and Advertising

We use third-party analytics and advertising tools to help us understand how visitors interact with our website and to deliver relevant advertisements. These tools include:

• Google Analytics: Collects information such as your IP address, browsing behavior, and device information. This data is aggregated and anonymized. For more information, please visit Google's Privacy Policy.
• Meta (Facebook) Pixel: We use Meta Pixel and Conversions API to measure the effectiveness of our advertising and to serve relevant ads to you on Facebook and Instagram. This may involve sharing hashed (pseudonymized) data such as browser information and purchase details with Meta. For more information, please visit Meta's Privacy Policy.

7. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you. These third parties are contractually obligated to keep your information confidential and use it only for the purposes specified by us.

8. Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights

You have the right to access, correct, update, or delete your personal information. If you wish to exercise any of these rights, please contact us via our Contact page or at support [at] sailtix [dot] com. We will respond to your request within a reasonable timeframe.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal obligations. Any changes will be posted on this page, and we encourage you to review our privacy policy periodically.

11. Contact Us

If you have any questions or concerns about our privacy practices, please contact us at our Contact page or at support [at] sailtix [dot] com.